- Where is my order?
If you placed an order more than 10 days ago and would like to find out the status, please send an email to email@example.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.
- Can I cancel or modify my order?
Your order request is promptly sent to our international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at firstname.lastname@example.org and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.
- Pricing Errors and Cancellation of Orders
NOVICA reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:
- Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
- Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at email@example.com prior to placing an order.
- Billing information provided for the credit card does not match the information on file with the card issuing bank.
- Credit card declined by the financial institution.
PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of NOVICA has confirmed that none of the aforementioned conditions apply to that order
- Do the prices on your items change?
Price fluctuation occurs primarily because NOVICA products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.
- What forms of payment to you accept?
NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal; orders placed using these payment methods must be placed online through our secure server. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.
- Is my credit card secure?
NOVICA employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the DigiCert security report for NOVICA:
If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.
- When will my card be charged?
If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.
- Do you charge sales tax?
Sales tax will be collected on all orders being shipped to California, Missouri and Texas. If you will be required to pay sales tax on one or more items, you will be alerted during Checkout before you submit the order.